Frequently Asked Questions


When is the library open?

The Library is open 9am-6pm Monday-Thursday and 9am-5pm Friday and Saturday. 

Curbside Library accommodations are also available.

The Digital Library is always available with streaming movies and music, downloadable books, audiobooks, music, and magazines, searchable databases, online tutoring, and more. 

Your library team is available to assist you at iowabpl@gmail.com, on social media, or by phone at 319-753-1647.

How do I get a library card?

If you don’t have a library card, please bring your photo ID with current address. If your ID has an old address, please also bring a piece of mail addressed to you at your current residence. We can help you register at the Customer Service Desk or through the Curbside Library.

If you prefer to only use the Digital Library, you may be eligible for a digital card. Apply for a digital card

How do I get reference or tech help or ask genealogical and local history questions?

Stop by the Help Desk during open hours. You can also reach library staff members through email at iowabpl@gmail.com or by phone at 319-753-1647.

Does the library offer WiFi in the parking lot? 

Yes, you can find the network and security key information posted on the building. You can use the WiFi from both parking lots 24/7. Other options for technology access include the computer lab in the building, mobile hotspots that can be checked out, or Chromebook kits with a computer and hotspot that also can be checked out. 

How do I return materials? 

You may return items to our outside book return slots that you access them by entering off of Main Street and going south to go through the circle drive. You can also return items in the building. 

Will I have late fees for materials not returned?

Items have their standard due dates. We ask that all items be returned on time. While daily late fees are not being charged, items overdue by more than a month will show a replacement cost fee on your account. Call us at 319-753-1647 if you have questions.

How do I get my holds?

We will contact you by phone, email, or text depending on your account preferences to let you know when your items are ready. You can pickup holds during the library's open hours by coming in the building to find your items on the hold shelf or by calling for curbside pickup.

What services are offered curbside?

Materials Checkout: Place holds online or call 319-753-1647 to talk to a librarian who can place the holds for you. 

If you aren't sure what to request, try the Library2Go service. A librarian will use your answers to assemble materials customized to your interests. This is a great option for kids, too. 

You will be notified when your materials are ready for pickup by phone, email, or text depending on the preference selected on your library account. Call when you arrive at the library. If you don't have a cell phone, call before you leave and give an arrival time.

Printing: Send your document to iowabpl@gmail.com and let us know how many copies that you need, color or black and white, and any other instructions. We will let you know when your prints are ready to pickup.

Scanning/Faxing/Copying: Bring your documents and call the library when you arrive. Be sure to include the email to scan and send to, the fax number to fax to, or the number of copies with instructions on color or black and white. We will contact you when your documents are ready to pick up. 

Chromebook Kits and HotSpots: Call to reserve a mobile hotspot or a kit that includes a chromebook and hotspot. Both can be checked out for one week, with some conditions.

What library programs are offered?

We are offering some in-person programs at Crapo Park and at The Port of Burlington. We also continue to offer some virtual programs and take home activity kits. Check out the calendar for more information.

How do I reserve a study room or meeting room? Do you offer walk-in room use?

Call the library at 319-753-1647 to reserve a room. Stop by the Help Desk to be checked in to one of the eight smaller rooms. Walk-ins are welcomed if rooms are open. For larger meeting rooms, stop at the Customer Service desk to let them know you have arrived for your reservation. 

How do I find the library’s digital books, magazines, music, and movie collection?

You are encouraged to make use of the extensive online resources offered by the library. Our online library branch includes ebooks, audiobooks, and magazines, as well as streaming video and music. You will also find online one-on-one tutoring, skills building and research resources, and a language learning tool. You can find a full listing under the Virtual Library option.

How do I donate books and other items to the Friends of the Library? 

The Friends group is accepting donated materials for future book sales or for sale in the Footnotes shop. All sales of donated items support library programs and services. Small donations can be left in the box by the Footnotes shop. To make a large donation, call to make an appointment and we will meet you with a cart.

When is the Friends of the Library Footnotes Shop open? 

The shop is open Monday-Saturday from 10-4.

 

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